Privacy & Legal Notice 

Your Privacy Matters

We take your privacy seriously. This notice explains how we handle your personal information when you use our services, websites, apps, or attend our events. If we collect or use your data, we always follow data protection laws.

What is personal data?
Personal data is any information that identifies you—like your name, contact details, or payment info. Anonymous data (where your identity is removed) is not considered personal data.

What is “processing”?
Processing includes collecting, using, storing, sharing, or deleting your data. We handle your data carefully and lawfully.

Who We Are

This notice is for Aerotek Solusi Aviasi and its group companies. When we say “we,” “us,” or “our,” it refers to the company responsible for your data. Our registered office is in Jakarta, Indonesia. In most cases, we act as the data controller, unless we process data on behalf of a client (e.g., flight bookings)—then we’re a data processor.

What Data We Collect

Customers:
When you book or contact us, we may collect:

  • Your name, job title, contact info

  • Passport, billing, and payment details

We use this to confirm and manage your orders and prevent fraud. Sensitive data like health info is only used with your consent and shared only when necessary (e.g., with airlines for safety reasons).

Website Visitors:
We collect technical info like IP addresses and cookies to improve your experience. Read our Cookie Policy for more info.

Suppliers & Business Contacts:
We collect names, emails, phone numbers, and company addresses for business communication.

Job Applicants:
We collect CVs, background, skills, and contact info. If you provide sensitive data (e.g., disability info), we treat it as voluntarily shared and process it securely.

How We Collect Data

We collect data:

  • Directly from you via forms, emails, calls

  • From third parties (e.g., recruiters, public directories)

  • From clients providing passenger info

When We Contact You

We may contact you:

  • To provide or manage services

  • For feedback or complaints

  • For updates or marketing (only if allowed by law)

You can opt out of marketing emails anytime.

How Long We Keep Your Data

Customers:
We keep your data for up to 6 years to manage services and legal obligations.

Suppliers & Contacts:
We retain your data as long as you’re with your company or in active contact with us.

Job Applicants:
If hired, your data is stored per employee policy. If not, we keep your application for up to 1 year.

Afterward, your data is securely deleted or anonymized.

Who We Share Data With

We may share data with:

  • Service providers (e.g., airlines, IT services)

  • Government bodies (when required by law)

  • Our group companies (only for relevant business purposes)

  • In mergers or business transfers

When transferring data internationally, we ensure it’s well protected.

Keeping Data Secure

We use strong security measures including:

  • Encryption

  • Access control

  • Staff training

  • Confidentiality agreements

Your Rights

You can:

  • Ask to see your data

  • Correct or delete it

  • Object to how it’s used

  • Withdraw your consent anytime

Just contact us at [email protected]. We’ll confirm if your request is valid and respond appropriately.

Updates to This Notice

We may update this Privacy Notice occasionally. Material changes will be posted on our website and, if needed, shared with you directly.

Last updated: 12 April 2025